Privacy Policy (GDPR / EU)

Last updated: 13/01/2026

1. Introduction

Innera (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and services.

2. Data Controller

For the purposes of GDPR, Innera acts as the Data Controller.

Contact: contact@myinnera.com

3. Personal Data We Collect

3.1 Data You Provide

Email address (required to deliver test results)
Name (optional, if provided during payment)
Communication preferences
Support inquiries

3.2 Test & Usage Data

Test completion status
Final test results or summaries
Timestamp of completion

Individual test answers are processed in real time and are not stored.

3.3 Technical Data

IP address
Browser and device type
Operating system
Language and timezone
Approximate geographic location (country/region)

4. Legal Basis for Processing (GDPR – Art. 6)

Performance of a contract – delivering test results via email after payment
Legitimate interest – platform security, analytics, and service improvement
Legal obligation – financial and accounting records
Consent – where required for analytics or optional communications

5. Purpose of Data Processing

Deliver test results
Process payments
Provide customer support
Improve platform performance and usability
Ensure security and prevent fraud
Comply with legal obligations

We do not sell personal data.

6. Cookies & Analytics

Innera uses cookies and similar technologies to ensure website functionality, measure usage and performance, and improve user experience.

You may manage cookies via your browser settings. Disabling cookies may limit certain features.

7. Data Storage & Security

Personal data is stored on secure servers located within the European Union or in jurisdictions with adequate data protection safeguards.

Encrypted data transmission (HTTPS)
Access controls
Regular system monitoring

8. Data Retention

We retain personal data only for as long as necessary to deliver the requested service, comply with legal obligations, and resolve disputes or support requests.

Inactive data may be deleted periodically.

9. Your Rights Under GDPR

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests can be made via: contact@myinnera.com

We respond within 30 days, as required by GDPR.

10. Children’s Privacy

Innera is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. International Transfers

If data is processed outside the EU, appropriate safeguards such as standard contractual clauses are applied.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on this page.